In the event of an interpretative discrepancy, the Spanish version shall prevail for relationships governed by Guatemalan law, except where a specific valid agreement provides otherwise.
For relationships governed by Guatemalan law, the Spanish version serves as the reference, unless otherwise validly agreed.
No clause is intended to exclude non-waivable rights or limit liability where the law does not permit such a limitation.
Provider identification
| Trade name | ADIONC INTEGRATED SOLUTIONS |
|---|---|
| Legal form | Sole proprietorship |
| Owner | Angel Danilo Patzal Crúz |
| Commercial Registry | Registration 1251026 · Folio 144 · Book 1289 of Commercial Enterprises |
| Registration date | September 7, 2026 |
| Business address | Escuintla, Guatemala |
| Legal and privacy contact | legal@adioncsolutions.com |
1. Purpose
This Policy sets out how Users may request deletion of their UA Control account and associated data, and what information ADIONC may retain for legitimate reasons.
2. Required channels
UA Control must provide a visible route within the app to initiate deletion.
ADIONC must also maintain a dedicated, publicly accessible external web resource. A support email address does not replace these mechanisms when the app allows account creation.
3. Recommended route within the app
Profile → Privacy and security → Delete my account.
The process must explain the consequences, confirm the User’s intention and avoid deceptive design. Proportionate reauthentication or a one-time password (OTP) may be required.
4. Web resource
The dedicated public pages /es/legal/ua-control/eliminar-cuenta/ and /en/legal/ua-control/delete-account/ identify UA Control and the account and data deletion procedure.
5. Data that is deleted
- The account and associated credentials.
- Profile information and preferences that need not be retained.
- Vehicles stored solely for the account, except records linked to operations that must be retained.
- Session and notification tokens where technically possible.
- Personal data not subject to legitimate retention.
- Data held by providers that ADIONC must instruct to delete it, where applicable.
6. Data that may be retained
ADIONC may retain information necessary for legal, tax, anti-fraud, payment, dispute, security or contractual obligations, the protection of rights or the protection of third parties. It must not be reused for incompatible purposes.
7. Service history
Service records may be retained for support, claims, traceability, invoicing or legal defense. Unnecessary information will be deleted or de-identified where possible.
8. Payments
Account deletion does not necessarily erase receipts, references or tax records that must be retained. ADIONC will not retain CVV codes or complete card details that it should not hold.
9. Active Memberships
The process must disclose any active Membership and facilitate cancellation of future renewals where applicable. A Membership must not become an unjustified obstacle to initiating deletion.
10. Identity verification
ADIONC may verify control of the account through reauthentication, OTP or another proportionate method, without requesting excessive data.
11. Operational timeframe
As an initial target, ADIONC must complete deletion of data that need not be retained within thirty calendar days after verification of the request. Where a category requires longer retention for a legitimate reason, this will be communicated where applicable.
12. Backups
Backups may temporarily retain deleted data until their normal rotation cycle. Such data must not be restored for ordinary use; if a backup is restored, the deletion request must reasonably be reapplied.
13. Providers
Where third parties process data on ADIONC’s behalf, deletion will be requested in accordance with the applicable contract and technical capabilities. Independent controllers may have obligations of their own.
14. Aggregated data
Information transformed so that it no longer reasonably identifies the User may be retained for statistics, security or analysis, without attempting re-identification.
15. Confirmation
Once the request has been processed, ADIONC must confirm deletion or explain the categories that must be retained and the reasons, where applicable.
16. Creating a new account
After deleting an account, Users may create a new one if the service allows it. Restoration of deleted history, benefits, settings or data is not guaranteed.
17. Google Play and Apple
Google Play requires an in-app route and an external web resource to request deletion of an account and associated data when the app allows account creation. Apple requires apps offering account creation to allow Users to initiate deletion within the app.
This Policy is designed to support compliance with both requirements, subject to actual technical implementation.
18. Contact and version
Inquiries: legal@adioncsolutions.com. Version 1.0 prepared on September 17, 2026. Definitive publication is subject to the availability of the functional deletion process.
Legal framework and official policy references
1. Decree 6-2003, Consumer and User Protection Law. Consumer rights, withdrawal, standard-form consumer contracts and registration. Official source
2. DIACO — Standard-form consumer contracts. Published requirements for approval and registration. Official source
3. DIACO — Complaints Book. Procedure relating to Article 17. Official source
4. Decree 47-2008. Law on the Recognition of Electronic Communications and Signatures. Official source
5. Google Play — User Data. Privacy policy and account/data deletion. Official source
6. Google Play — Account Deletion. In-app route and external web resource. Official source
7. Google Play — Payments. Treatment of digital purchases compared with physical goods/services. Official source
8. Apple App Review Guidelines. Accounts, privacy and payments for goods/services outside the app. Official source